"This is a very real concern for how we make decisions that need to filter all the way down to what people are doing day to day. Otherwise, it's just going to stay in that ethereal layer of well-intentioned statement that doesn't actually get acted upon."

Michael Casey

This week,...

"Scream and shout that you've done good things"

Ali Hajou

As an SPC or other agile change agent, how do you help your organization turn Relentless Improvement from something you talk about to something you do? In this episode, Ali , Stephan, and Mark continue in their quest to...

"If you can get somebody to be brain melty and gooey and actually happy about it, man, go you!"

Rebecca Davis

Our second coffee club took a very wandering path. After Rebecca kicked us off talking about the RTE Summit, Eric's highlight of the week was the Princeton Panel discussion...

"I think being a leader and running an organization, especially one that's hard, that's big, is actually really hard. And it frustrates me when I read something and people are trying to make it sound easy or simple."

Rebecca Davis

As 2023 wrapped, we decided two things about the...

"You can build a hut on rotten ground, but not a skyscraper"

Niko Kaintantzis 

Ali, Niko, Stephan and Mark are on a quest to help agile change agents and particularly SPCs to grow their skills and impact beyond certification. In this episode they share insights from their...

This is a guest post by Rosemary Astra-Blossom, an amazing woman I've worked with on several recent workshops and events. When she asked for guidance on how to process the results of the interviews as part of a workshop facilitation team, and I responded with "It's hard to describe, I'll have to...

This is a republished post from ~2017 that was originally hosted on ericwilleke.com. It is part of a four-part series (part 1, part 2, part 3, part 4) on how to use empathy interviews to prepare for facilitated events with unfamiliar people and teams. - Eric Willeke

The hardest part of preparing...

This is a republished post from ~2017 that was originally hosted on ericwilleke.com. It is part of a four-part series (part 1, part 2, part 3, part 4) on how to use empathy interviews to prepare for facilitated events with unfamiliar people and teams. - Eric Willeke

Empathy...

A customer recently asked how I defined an “empathy interview.” Because she needed to explain it to the leadership team around her, I needed to provide a better answer than my typical stammering about “understanding” and “being ready” and...

A week ago, Mark Richards shared a post introducing the community we’ve been shaping for the last few months. It’s been a really enjoyable collaboration getting to this point, and I can’t wait to explore and experience what it looks like next. As Mark introduced, we’ve...

This is a really fun post to write. A couple of weeks ago I posted about my gap year and the reflections on what really drives me. This week I’m excited to put the new Leading Effective Agile Change program out to the world! I'm also a bit nervous, to be honest, and I’ll likely write...

Well, what a year! Last October, I decided it was time to take an extended break for the first time in my career. I wasn't sure when I set out if it would be a sabbatical, a gap year, or permanent semi-retirement. Over the first few months, I decided a year was the right horizon. I committed to...